Bike Insurance Claim

Quick Claim Process Demo: SpeechBot I Reliance General Insurance

The bike insurance claims process plays a crucial role in securing your financial protection against the various risks of riding a two-wheeler. Whether it is a personal accident, third-party liability or other unfortunate event, the two-wheeler insurance claim process ensures a timely reimbursement of your financial losses.

At Reliance General Insurance, we offer a smooth bike insurance claims settlement process with one of the best bike insurance claim settlement ratios of 100%. It ensures a quick, easy and stress-free resolution of your bike insurance claim.

Reliance Bike Insurance offers:

What is Bike Insurance Claim Settlement?

Bike insurance claims settlement refers to a process by which your insurer compensates for the damages or losses covered under your bike insurance policy.

This process can involve cashless repairs, auto-part replacement and reimbursement based on the policy terms and the extent and nature of the damage.

The typical bike insurance claim process starts with notifying us of the claim and concludes with the final settlement.

• Claim Intimation: You immediately inform our claims department after suffering a covered event.
• Inspection/Survey: We send a surveyor to your location to inspect the vehicle and estimate the damages.
• Documentation: You need to collect and submit all the required documents to our claims department.
• Claim Evaluation: We evaluate the claim and verify the submitted documents to check the authenticity of the claim.
  
• Final Settlement: Once approved, we will settle your claim as per the agreement.

Reliance General Bike Insurance Claim Procedure

• Step 1: The first step in our insurance claim process for bikes is to intimate your claim immediately (or within 24 hours) of facing the event. Here are the ways to do so:
  • Call us on +91-22-4890-3009
  • Register your claim instantly on the Reliance Self-i app.
• Step 2: File FIR and save a copy (if applicable).
• Step 3: Download and fill out a claims form and submit it along with other necessary documents.
• Step 4: Our surveyor will inspect your bike to estimate the damages.
• Step 5: Once your claim gets approved by our department, you can choose between cashless and reimbursement claim settlement.

Cashless Two-wheeler Insurance Claim Process

If you want a cashless settlement, send your vehicle for repairs to our network garage. You can use our garage locator tool to find the nearest facility.

Reimbursement Two-wheeler Insurance Claims Process

To file a reimbursement claim, you can get your damaged bike repaired at a trusted auto-repair facility and collect the repair invoices.

Next, submit the original bills to our claims department for reimbursement.

Documents Required for Bike Insurance Claims

Details Required During Claim Intimation

As discussed above, you must inform our claims department within 24 hours of the occurrence of a covered accident.

Below are the details you need to provide during this step:

Documents Required for Different Types of Motorcycle Insurance Claims

Note: This list is indicative. We may request additional documents or arrange for verification if needed.

Claim for Different Types of Bike Insurance Policies

1. Third-Party Bike Insurance Claims

You can file a 3rd-party bike insurance claim only when you end up causing damages or loss to a third party or their property. Note that you can not file a claim for your own damages under this policy.

Our third-party two wheeler insurance claims team guides you through the legal complexities and compensates the accident victim.

Also Read: How to claim third-party bike insurance.

2. Comprehensive Bike Insurance Claims

With our comprehensive bike insurance policies, you can raise a 2-wheeler insurance claim for third-party liabilities as well as damages sustained by your insured bike.

It offers comprehensive protection against personal accidents, liabilities and a range of other perils such as natural disasters, theft, fire, etc.

With our comprehensive bike insurance, you can settle your claims cashlessly at our network garages. You can also choose claim reimbursement for an efficient settlement.

3. Own Damage Bike Insurance Claims

Under our own damage bike insurance plans, you can raise a claim for damage or loss incurred to your insured two-wheeler. Note that you cannot file a claim for third-party damages with this policy.

Our Stand Alone Own-Damage (SAOD) two-wheeler policy covers a wide range of events and risks, such as natural calamities, fire, accidents, theft, man-made damages and more. You can opt for cashless or reimbursement motorcycle insurance claims under this policy.

Difference Between Cashless and Reimbursement Claim in Bike Insurance

How to claim Bike insurance under different situations?

Steps to File Bike Insurance Claim In Case of Accident

1. Inform our claims department as soon as your bike sustains damages due to an accident. Also, request any immediate attention or assistance.
2. Gather claims documents and evidence.
3. Get your bike inspected by our surveyor and receive a claim reference number.
4. Once approved, take your bike to a network garage for cashless repairs. If you don’t want a cashless settlement, get the bike repaired at any non-network garage and follow the reimbursement procedure.

Steps to File Bike Insurance Claim In Case of Theft

1. Lodge an FIR as soon as you realise the theft of your bike.
2. Inform our claims department at the earliest (ideally within 24 hours).
3. Inform your local RTO about the theft.
4. Take the non-traceable vehicle report from the police station and submit it to us along with other documents and original keys.
5. Get reimbursed based on the policy terms.

Also Read:How to claim bike insurance in case of theft.

Steps to File Bike Insurance Claim In Case of Third-party Liabilities

1. In case your bike causes damage or loss to a third-party, inform the police and our claims department immediately.
2. Collect the details of the victim.
3. Our claims department will take up the charge and take the case to the Motor Accident Claims Tribunal for final decision.
4. The tribunal court will declare the final amount to be paid to the victim.
5. We will compensate the victim party based on the policy terms and conditions.

Also read: Steps for claiming third-party bike insurance.

Reasons for Bike Insurance Claim Rejection- How to Avoid?

Due to Incorrect or Incomplete Details

How to Avoid: Make sure that all the claims documents you have submitted are correct and complete.

Due to Incorrect Ownership

How to Avoid: Suppose you have raised a claim for a secondhand bike, which is still registered in the name of the previous owner. In such a case, make sure to get the bike transferred under your name, at the earliest.

Due to Traffic Violation

How to Avoid: Always ride your bike responsibly and adhere to all the rules and regulations.

Due to No or Delayed Claim Intimation

How to Avoid: Make sure to intimate your claim within 24 hours of facing the event.

Due to Expired Policy

How to Avoid: Make sure to renew your bike insurance policy in a timely manner to continue your coverage.

Due to Illegal Usage

How to Avoid: Be a responsible citizen and avoid participating in any illegal activities.

Due to Claims Under Policy Exclusion

How to Avoid: Before filing a 2-wheeler insurance claim, go through your policy wordings to check whether the event suffered is covered.

How Do I Appeal a Rejected Claim for Bike Insurance?

Our claims department works around the clock to provide you with an efficient resolution to your claim. However, if you are not satisfied with the settlement process, you can appeal against your claim decision in the ways mentioned below.

How to Track Bike Insurance Claim Online?

• Step 1: Visit our Track Motor Claim Status
• Step 2: Enter your policy number or claim reference number.
• Step 3: Hit “Track Now” to learn about your claim status.

Alternatively, you can use our Reliance Self-i application to check your claim status instantly.

What is a No-Claim Bonus in Two Wheeler Insurance?

A no-claims bonus in bike insurance means a discount offered for not filing any claim during the policy term. You can redeem this discount at the time of policy renewal to lower your premiums.

With Reliance bike insurance plans, you can enjoy a no-claims bonus ranging from 20% to 50%. Below is our NCB rate grid for your reference:

Also Read: How to make the best of no-claims bonus rewards.

Frequently Asked Questions

• What documents are needed to file a bike insurance claim?

  Your policy certificate, driving licence, address/ID proof, bike registration certificate, claims form, etc., are required to file a bike insurance claim. Check out the complete list of claims documents here.

• Can I claim insurance after bike theft?

  Yes. You can claim insurance for a bike in case of theft if you have a comprehensive or own-damage bike insurance policy.

• How many times can I claim Reliance bike insurance?

  There is no limit on the number of claims that can be raised under a bike insurance policy. However, it is recommended to avoid making any claim for minor issues. This will help you maximise your no-claims bonus over time.

• Can I get my bike repaired first and then raise a claim?

  No. You must register your claim and get it approved before sending your bike for repair. Note that any claim raised after getting your bike repaired without informing us will not be processed.

• Am I eligible to raise a claim if I get my bike repaired at a non-network garage?

  Yes, you can opt for a reimbursement bike claim to receive compensation for your bike’s repair expenses. However, make sure to register your claim before taking your bike to a non-network garage for repairs and preserve the original bills.

• Should I choose cashless or reimbursement claim under my bike insurance policy?

  You can select any option based on your preferences. If you do not want to bear any out-of-pocket expenses, then cashless settlement is the right choice.

  However, if you want to get your bike repaired at a non-network garage, you can opt for reimbursement.

• Is it mandatory to have an FIR report when filing a bike insurance claim?

  If your bike is subject to theft or accidental damage, then it is important to submit an FIR report filed at a local police station.

• Can I file a bike insurance claim online?

  Yes. At Reliance General Insurance, you can easily raise a claim online through our Self-i mobile application or claims helpline.

• How much will I be reimbursed in the bike insurance claims settlement?

  The amount you will be reimbursed in a bike insurance claims settlement depends on the chosen IDV, type of policy, extent of damage, deductibles, etc.

• What is the importance of the claims settlement ratio in bike insurance?

  The claims settlement ratio signifies the number of settled claims against the total number of claims received in a year.

  A higher CSR ensures a satisfactory claims resolution. Whereas, a low claims settlement ratio could hint towards the complicated and unreliable claims settlement process.

• Can I track my bike insurance online?

  Yes. You can learn about the status of your bike insurance claim online through our claims tracking page or the Reliance Self-i mobile application.

• Can I raise my bike insurance claim after the expiry of my policy?

  No. You can not raise a bike insurance claim with a lapsed policy. Any such attempt will lead to claim rejection.

• How much does it take for a bike insurance claim to get settled?

  At Reliance General Insurance, the maximum claims settlement time for bike insurance is 30 days after the submission of the last relevant document. Note that this time limit is prescribed by the IRDAI.

• How much can I claim with my bike insurance policy?

  The claim limit of your bike insurance policy is calculated mainly based on the IDV (Insured Declared Value) of your vehicle. It is the maximum amount you can claim in the event of damage or loss to your bike.

• Can I lodge a claim for damage to my bike due to the flood?

  Yes. Our own damage and comprehensive bike insurance policies cover damages caused by natural calamities, including floods.

• What should I do if my claim is rejected?

  If your bike insurance claim is rejected, you can appeal against the decision by navigating to our Grievance Redressal page.

Disclaimer: *T&C Apply. For more details on risk factors, terms conditions, brochure, and exclusions, please read the policy wording and CIS carefully before concluding a sale.
Claim Settlement Ratio: This is the overall claim settlement ratio for FY 2023-24 without claim outstanding at the start of the financial year as per public disclosure of Reliance General Insurance Co. Ltd.
Discount: The discount varies basis vehicle specifications, No Claim Bonus discount and Geographical location of the vehicle to be insured. Discounts have been calculated on the basis of the rates prescribed under erstwhile Indian Motor Tariff. Discounts are applicable only to the Own Damage section and discounts may vary as per the vehicle make, model, RTO, and age of the vehicle.