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For claim assistance in the cyclone affected areas of the EAST, please click here. Similarly, for assistance with claim related queries in the flood affected areas of Kerala and Himachal Pradesh please click here. To get assistance with claims for flood affected regions of Telangana and Andhra Pradesh, please click here.

Claims process- Motor Insurance


 

 

We aim to make car/bike insurance claim process as smooth as possible for your convenience. Here's how car/bike insurance claim submission process works:


Step 1: Register your car ​insurance​​ claim by calling our Helpline no. +91 22 48903009​/ Chatting with us through
 our website or Facebook Messenger as soon as the claim occurs.
Step 2: Take your vehicle to any of our authorized network garages for repair.
Step 3: Survey of the vehicle is conducted in 1 working day.  Submit the require documents to the surveyor.
Step 4: Company confirms liability
Step 5: If you opt for cashless facility, get your vehicle repaired by our company-authorised garages. We will settle the repair bills directly with the garage up to the amount payable
Step 6: In case you do not opt for cashless facility, you have to pay for the repair charges. You can then submit the bills and claim form to the surveyor/company for settlement
Step 7: Vehicle Delivery


Want to know more about our claims process? Watch this video - https://youtu.be/ZVEam50umok